Purchase Support

Return Policy

Return handling depends on where the product was purchased. This page helps you prepare the right information before contacting the marketplace, seller, or AULEXMED support team.

1. Check the purchase channel first, such as Temu, Amazon, TikTok Shop, distributor, or local seller.
2. Prepare SKU, order channel, order date, country, product photos, and package photos if relevant.
3. For marketplace purchases, start the return process inside the original marketplace account when required.
4. Contact AULEXMED support for product identification, missing parts, manuals, or guidance before sending repeated requests.